The tone and volume of the voice Customer reaction to what the psychologist says, largely due to the fact, what tone speak with him. The tone of the consultant should not just be friendly, it must conform to what they say. For someone who is not sure how he feels well and controls its tone, it makes sense to specifically work out with a partner who can give accurate feedback. These exercises are widely used in the sensitive part of the training (Rudestam K., 1990, Peter L., 1982). Do not speak too loudly with the client. Rather, a muffled voice is more conducive to the emergence of the interlocutor the feeling of trust, intimacy. Interestingly, the variation in the volume of voice and speech rate adviser, just as in the case of changes in posture "may lead to a change state of the client. Typically, voice volume and pace of the consultant and the client are the same, if the latter is too excited, it is immediately reflected in the way he speaks. In the more excited people talk louder and faster. The consultant may be somewhat cool customer, he spoke slowly and quietly, that is likely to lead to the fact that the client will automatically try to placate, thus normalizing their psychological state.